One of the New York Post's Top 10 Best Career Books of 2012Repair communication breakdowns on the spot and drive positive results in every conversation
Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.
Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:
Learn to recognize an ineffective communication pattern the instant it occurs
Use specific new strategies to turn the conversation in a better direction
Engage in repeated, structured practice to turn those actions into new habits
22.9 x 15.2 x 1.5cm